FAQ

Shipping

We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.

Our handling time takes 2-4 business days. This means that your order will generally be sent out within this period.

Exceptionally, there may be delays in the processing time caused by Black Friday Season's high demand.

Once we ship your merchandise, It takes around 7-15 business days to deliver worldwide.

ORDERS AND PAYMENT

Just click on a product you like and add it to cart. Then follow our easy and secure checkout process.

You can paste or type your coupon at the checkout page  - on the coupon box included in your order summary - the box is below the products you want to buy. After pasting the code click on the "Apply" button and the discount will be deducted from your purchase value. Please note that you can only use one coupon per order since our discount coupons are not cumulative.

We currently accept PayPal, Apple Pay, Mastercard, Visa, American Express, JCB and Diner's Club International. All transactions are in US Dollars. All payments made on www.yalalife.com are secure - we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) - and we do not store any of your payment information.

As long as your product has not been submitted for fulfillment by us, within 24 hours, we can cancel the order. Post 24 hours, a 10% cancellation fee will be applied. There will be no cancellation fee prior to the 24 hours!

We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.

If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product!

TRACKING

Usually the tracking numbers will be active within 2-3 business days after the shipping confirmation email is sent. Please note that the tracking activity can suffer delays from customs and shipping processes.

You can check the location of your order by entering your tracking number on the TRACK YOUR ORDER page.

Returns

Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 14 days of delivery in the original condition and packaging.

YALALIFE does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.

Please make sure the merchandise is returned in the exact condition in which it was shipped, new and unused in order to receive a refund. This includes the original packaging and the box it came in.

Contact us to initiate a return! :)

We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 14 days of the delivery date.

We apologize for your less than perfect experience.

Our returns team will be able to provide you with the location to ship the return. We will process your return within 2 business days of us receiving the product. 

If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.

Return timeframes depend on how soon you are able to ship the products and when we receive them.

Other

You can contact us through our CONTACT US page! We will be happy to assist you.